Policies

Privacy Policy

What information we collect and how we handle it.

Information we collect

  • Contact details you provide: name, email address and optional phone number.
  • Donation details you submit, including amounts, references and any proof of payment.
  • Messages you send through the contact form.
  • Gift card or transaction details you submit so a donation can be verified.

How we use it

We use this information to verify donations, issue receipts, respond to enquiries and maintain our own records. Donation submissions are routed to our management team for verification.

Storage and access

Information is stored in a secured database. Uploaded proof of payment files are kept in private storage and are accessible only to authorised team members. Access to donor records is limited by role.

Your rights

You can ask us what information we hold about you, ask for corrections, or ask for deletion where we are not required to retain it. Contact us using the contact page.